Terms and Conditions

Last Updated: June 10, 2025

Responsible Parties by Region

Depending on your location, one of the following entities is responsible for operating this website and fulfilling product orders:

– United States: OGPL LLC
– United Kingdom: Mellor & Russell
– European Union and Rest of World: Rubella Beauty AG

Contact emails:
– US and Rest of World: info@gentique.com
– UK: info@mellorandrussell.com

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use this site or purchase products. By using the site, you confirm that you meet this requirement.

Products and Medical Disclaimer

Gentique offers dietary supplements designed to support general health and wellness.

– Not Medical Advice: The content on this website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment.
– No Guarantees: Individual results may vary. Supplements are not intended to diagnose, treat, cure, or prevent any disease.
– Consult a Professional: Always consult a healthcare professional before beginning any supplement regimen, especially if you are pregnant, nursing, have a medical condition, or are taking other medications.

Orders and Payment

All orders are subject to acceptance and availability.

– Pricing: Prices are listed in U.S. Dollars unless otherwise stated. International customers may see prices in their local currency depending on location and browser settings.
– Payment: We accept major credit cards and third-party payment processors. All payments are processed securely.
– Order Confirmation: You will receive an email confirmation upon placing an order. This confirmation does not constitute acceptance of the order. We reserve the right to cancel or refuse orders at our discretion.

Shipping and Delivery

– We ship worldwide from our fulfillment centers.
– Shipping times vary by destination and are estimated at checkout.
– International orders may be subject to customs duties, taxes, or import fees. These are the responsibility of the customer.
– Gentique is not liable for delays due to customs processing or third-party delivery services.

Returns and Refunds

We offer a 30-day return policy on your **first product only**, per customer account. To be eligible for a refund:

– Only the first item you purchase from your account can be returned.
– Products must be returned unopened, in original packaging.
– You must contact our support team before returning a product.
– Shipping costs are non-refundable unless the return is due to our error.

To initiate a return, email:
– US and International: info@gentique.com
– UK: info@mellorandrussell.com

Intellectual Property

All content on this site — including text, images, logos, videos, and product formulations — is the intellectual property of Gentique or its licensors and is protected by copyright, trademark, and other laws.

You may not copy, reproduce, modify, or distribute any part of the site or its content without our prior written consent.

User Conduct

You agree not to use our site or services to:

– Violate any applicable law or regulation
– Transmit any harmful or disruptive code
– Interfere with the security or functionality of the site
– Impersonate any person or entity

We reserve the right to suspend or terminate access for users who violate these Terms.

Limitation of Liability

To the fullest extent permitted by law, Gentique and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of this website or products.

Indemnification

You agree to indemnify and hold harmless Gentique, its affiliated entities, and their officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the site or violation of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of:

– US customers: New York State, United States
– UK customers: England and Wales
– EU/Rest of World customers: Switzerland (as jurisdiction of Rubella Beauty AG)

Any disputes shall be subject to the exclusive jurisdiction of the courts of the applicable region based on your location.

Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated effective date. Your continued use of the site constitutes acceptance of the revised Terms.

Contact Information

For questions or concerns about these Terms, please contact us:

– United States & International
  OGPL LLC / Rubella Beauty AG
  Email: info@gentique.com

– United Kingdom
  Mellor & Russell
  Email: info@mellorandrussell.com